Patient and Visitor FAQs

The following are common questions related to using new automated pay stations, which are in place at:

I lost my entry ticket. What should I do?
At a pay station, press Lost Ticket. The daily maximum charge will apply.

I have a validation ticket. How should I use it?
At the pay station, insert your entry ticket. When the fee is displayed, insert the validation ticket as payment.

My validation ticket doesn't work, what should I do? 
It's possible that it became demagnetized. An
 attendant may be able to provide you with a functioning ticket. If an attendant is not present, press the intercom ("i") to request assistance. 

How much time do I have to exit the garage after I pay at the pay station?
You have 20 minutes to exit a garage from the time you pay at a pay station. If you exceed 20 minutes, you will be charged in the exit lane for the time exceeded.

What forms of payment are accepted at the pay stations?
Pay stations accept cash (bills and coins), all major credit cards, and debit cards. Validation tickets are also accepted as payment.

Can I pay an attendant when I exit?
No, attendants are not present at exits. Keep your entry ticket with you, and before you return to your vehicle, use it to pay at a pay station. 

If I need help at a pay station, what should I do?
Press the intercom button (“i”). A customer service representative will assist you.

Are there other transportation options for patients and visitors?
Yes. Valet parking is available at Duke Hospital, Duke Clinic, and the Emergency Department for $9.00. Valet service is managed by Duke University Health System. Public transportation to Duke is available via GoDurham, the Bull City Connector and GoTriangle.