General Terms and Conditions

3.1 General Terms and Conditions

a. Permits are issued for an annual or biannual period to departments, employees, and students. Individuals in specified groups are eligible to purchase weekly, monthly, and periodic use permits.
b. Permit holders are responsible for any parking fees and fines.  Outstanding parking fines or fees will be transferred for collection upon identification and subsequent linking of a vehicle to a customer account.
c. Permit purchases can be made within the application timeframe online at the PTS website, or by submitting a completed printed application to the Parking Services Office.

3.1.1 Authority to Issue

a. PTS is the sole department authorized to issue any type of parking permit used for parking on the Duke University campus.
b. Any permit issued by any other individual, department or agency will not be recognized as a valid parking permit and will cause the vehicle to be cited and/or towed.

3.1.2 Property  - Parking permits, replacement permits, temporary permits, or electronic remote gate openers remain the property of PTS and may not be given, sold, or traded to another person or placed on a vehicle other than the one(s) for which the permit is registered.

3.1.3 Vehicle Registration
a. Individuals and departments must provide current vehicle registration information before a permit will be issued. 
b. Vehicle registration information includes:  registrant, make, model, year, license plate number and state of issue, and local address of registrant.
c. Individuals and departments owning permits are responsible for maintaining current vehicle information with PTS.
d. Individuals must register all vehicles that may park on campus and display their assigned permits.
e. Carpool participants and ridesharing participants must register all vehicles that may use the assigned permit.
f. Vanpool participants must register their vehicles in the event they need to drive to campus.
g. Motorcycle registration information must be provided with permit application.
h. Employees and students who bring a vehicle to campus must register that vehicle before any permit, including temporary, will be issued. In the event the vehicle is not associated with an employee or student outstanding parking fees and parking fines will be billed to the permit or vehicle registrant.

3.1.4 Payment of Parking Permit Fees and Parking Fines - Permit fees and parking fines must be paid by one of the following methods:
a. Employees may use payroll deduction on a pre-tax basis for parking permits based upon the employee’s benefits eligibility. Employees may pay by cash (in person), check, credit or debit card.
b. The annual parking cycle begins August 16 of each year. The parking month covers the period of the 16th through the 15th of each month. Deducted parking fees are taken in arrears. A December payroll deduction, for example, pays for parking from Nov. 16 through Dec. 15.
c. Student permit fees will be billed to their Bursar accounts.
d. Departments may pay by Interdepartmental Request. See Policy 3.1.5 for further information.
e. Unpaid parking fines or fees owed by employees of Duke will be collected through payroll deduction.
f. Unpaid parking fines or fees owed by students will be billed to their Bursar accounts. Access to grades and registration may be prevented until fines and fees are paid.
g. Any fines or fees that cannot be collected through the above- mentioned means may be collected through an outside collection agency.
h. Vehicles with outstanding fines and fees are subject to immobilization (booting) and/or impoundment.

3.1.5 Permits Paid by Departmental Funds - Departmental requests for permit purchases must be accompanied by written authorization from the appropriate Dean or Vice President.

A Dean or Vice President may authorize the use of departmental funds to pay for: permits to be shared between individuals;  the difference between a more expensive permit as imposed by job requirements; departmental or university vehicle parking permits and visitor parking passes.

3.1.6 Returns and Refunds - An individual who has been issued a parking permit must return it to PTS if they leave the University prior to the expiration date of the permit.  Refunds may be issued if the permit is returned before the refund deadline.  Certain refund conditions may be applied to permits issued to students, temporary and nine-month employees.  The refund value for annual permits is the current face value of the permit if turned in prior to the refund deadline.  Note:  Permits purchased through payroll deduction are non-refundable. 
a. In order to stop payroll deductions, employees must return the permit to Parking and Transportation Services. It can either be dropped it off at one of our customer service offices or mailed to us at Duke Parking and Transportation Services, Box 90644, Durham, NC 27708. Please note: We will not process permit returns until the date that we physically receive the permit, which will be delayed if the permit is sent by mail.
b. Returned permits are not prorated for partial months.  For example, if a permit is returned on any date from November 16 to December 15, the customer will be payroll deducted for the entire monthly amount in December. However, if the permit is returned on November 15th and the customer does not purchase a replacement permit, the customer will not have a payroll deduction in December. We do not issue refunds for payroll deducted permits, even if used for part of a month. 

3.1.7 Parking Permit Categories
a. Special - Spaces or permit types available to certain individuals, or where special approvals are required.
b. Premium - Parking spaces located in a garage, gated lot, or non-gated lot that provide close, convenient parking to a building or facility where the demand is great.
c. Garage – Structured multi-level parking areas specifically.
d. Gated – Surface parking areas where entrance is restricted by a gate.
e. Proximate – Surface or structured parking spaces located in a gated lot or non-gated lot that are moderately convenient to nearby buildings or facilities.
f. Remote - Parking spaces located near the perimeter of campus where shuttle service is usually necessary to get to one's destination.
g. Resident - Parking spaces designated for resident student use or others who live in campus residence halls.

3.1.8 Temporary Replacement Permits
a. Permit holders may receive a complementary replacement permit valid for a maximum of two weeks in instances when they must drive a substitute vehicle to campus.
b. Permit holders are not entitled to obtain a temporary permit for a second vehicle parked on campus.
c. PTS reserves the right to limit the number of replacement permits issued to an individual to four permits per calendar year.

3.1.9 Proper Display of Permit
a. Parking permits must be displayed facing outward on the rearview mirror of the vehicle.  The entire permit must be clearly visible and cannot be obscured in any way.
b. Adhesive permits for convertible automobiles may be issued and must be affixed on the back of the rearview mirror of the vehicle. Only one convertible permit will be issued to an individual.
c. Placards must be displayed on the front dashboard of the vehicle, face up.

3.1.10 Permit Replacement
a. If a permit holder can return an identifiable portion (including the permit number) of a permit registered to them, they may receive a replacement free of charge.
b. The replacement charge for all other permits will be $25.00
c. If the reported lost or stolen permit is found in use on campus, the original holder may be subject to fines and loss of parking privileges if it is found the information they provided was falsified.
d. The DukeCard Office can replace lost, stolen or damaged DukeCards. 
e. If a permit is found, it must be returned to PTS and the replacement fee will be refunded to the registered permit holder.
f. Displaying and/or possession of a lost/stolen permit or gate opening device will result in parking fines, towing or immobilization of the vehicle and the loss of parking privileges for up to one year.

3.1.11 Trading or Selling of Permits
a. Parking permits remain the property of PTS and as such, parking permits and/or replacement permits may not be given, sold, or traded to another person.
b. Violation will result in a fine and/or loss of parking privileges for up to one year.

3.1.12 Counterfeiting or Altering of Permits - Counterfeiting or altering permits will result in parking fines, towing or immobilization of the vehicle and/or loss of parking privileges for up to one year.

3.1.13     Presenting False Information - Presenting, attempting to present, or conspiring to present information that an individual would have reason to believe is false, to any employee or agent of PTS for the purpose of obtaining a permanent or temporary parking permit, retaining a parking permit, processing a petition/appeal for the purpose of deceiving any employee or agent may result in a fine and/or loss of parking privileges for up to one year.