Appealing a Parking Ticket

Appeals should be submitted electronically.  

Duke staff, students and visitors must appeal on-line. Please appeal your citation electronically on this website within 15 days of the citation issue date.  Click on Manage My Parking Account, log in, and follow links to submit an appeal.  You will receive a receipt with your appeal number.

If you are affiliated with Duke University, please have your NetID and password available.  Visitors will create a guest account.  You may amend your appeal with attachments or supporting documents (photos, sketches, repair bills).  Only appeals received within 15 calendar days from the date of the violation will be reviewed.

Appeals are reviewed by an Appeals Committee at a weekly or biweekly meeting (3:00 p.m. on alternating Tuesdays and Wednesdays). The Committee is comprised of employees and students from the Duke Community. Employees are volunteers, and students are appointed by DSG or GPSC. Although PTS provides information and support, appeal decisions are made independently by the voting members of the Committee.

Appellants have the option of scheduling an oral appeal to address the Appeals Committee in person. It is the appellant's responsibility to schedule an oral appeal by calling (919) 684-4947 or email immediately following submission of the on-line appeal.  If you fail to appear at your scheduled time before the board, your appeal will be read without you.

The Appeals Committee considers all available information during the adjudication process. That includes information provided by the appellant, the issuing officer's statement, an appellant's parking history, and the Duke University Parking PoliciesValid documentation of the evidence must be provided when the appeal is submitted.

Appeal results will be mailed or e-mailed, as specified by the appellant. Notification can be expected within one to three weeks from the time of submittal. 

The decisions of the Appeals Committee are final. There is no re-appeal process.

The appeals board has the authority to resolve a case by:

  • Upholding the charge(s) completely;
  • Upholding the charge(s) but reducing the fine to the amount it feels appropriate;
  • Dismissing the charge(s) completely

Some suggestions for writing an appeal:

  • Keep the explanation as short as possible while still providing pertinent information
  • Be honest
  • Consult the Parking Policies to ensure your appeal is well-founded and that you are familiar with the violation for which your vehicle was cited

The following are not acceptable reasons for dismissing a citation, and not valid as a basis for appeal:  

  • Lack of knowledge of the regulations.  For example, new to campus or have not reviewed regulations
  • Other vehicles were also parked improperly
  • Only parked illegally for a short period of time
  • Stated failure of enforcement staff to ticket previously for similar offense
  • Late to class or appointment
  • Inability to pay the amount of the fine
  • No other place to park
  • Lack of knowledge of an event parking notification because you didn't check your email   

- If you are unable to appeal on-line, please obtain a written appeal form here.