Frequently Asked Questions

We've organized questions according to audience:

Employee FAQs

I don't have a permit for a parking garage. Is there any time I can park there with my permit?
Yes. If you have a valid Duke permit, you can park in most facilities (including most garages) between 5pm and 6:59am weekdays and all day on weekends.

Several permits are valid in Parking Garage 1, Parking Garage 2, and Parking Garage 3 between 2:30pm – 9:00am on weekdays. They are:

  • H, R1, R2 - For staff who primarily work days but may have an occasional need to park in a garage during evenings/weekends
  • HEW - For staff working evening and/or weekend shifts
  • East
  • Mill
  • Smith
  • Parking Garage 3
  • Research Drive Garage

If you have one of the above permits and need to park between 9:00am and 2:30pm, you must park in your designated lot and use Duke Transit.

If you don't have a permit, a free night permit (NGT) is available. To obtain a permit, visit Duke FlexPort.

I work part-time and need a permit but am not eligible for payroll deduction.  What should I do?
You can purchase an available permit online and pay for it with a credit card. Visit Duke FlexPort.

I have a permit for a parking facility, but when I visit Duke for a doctor's appointment, I'd rather park closer and pay the fee. Is that ok?
Yes, however, we encourage employees to park in their permitted facility even when visiting for an appointment. If you park at Parking Garage 1 (Trent Drive, serving Duke Clinic, Cancer Center and Duke Medical Pavilion) without a valid permit, you should remove your permit from your vehicle before arriving at the facility. Otherwise, the parking system will read your permit (even if stored in the glove box), indicate it is invalid, and prevent you from pulling a visitor ticket.

How do I get a parking pass for one day?
Log into Duke FlexPort and select one of the Single Day permits.

I just ordered a bike permit. Can you mail it to me?
Yes. Send a request to tranpark@duke.edu and provide us with your mailing address.

I have more questions. Who can I contact?
Use the search box above to search this site, or write tranpark@duke.edu.

Student FAQs

I'm returning from studying abroad. Can I buy a parking permit?
Yes; read about available permits and visit Duke FlexPort to place your order.

Where should I park my car over winter break?
Park in a facility where your permit is valid. Be sure your permit is displayed.

I'm graduating. Can I get a refund for the permit I bought in the fall?
Yes. If you return your permit to us before Jan. 31, we'll issue a credit to your bursar account for the remaining value of the permit. 

How do I get a parking pass for one day?
Log into Duke FlexPort and select one of the Single Day permits.

Does Duke Transit provide shuttle service to Raleigh Durham International Airport for winter break or at the end of the spring semester?
No. Many commercial cab companies are available, including Charlene's SafeRides, which accepts the DukeCard for payment. Your GoPass will also allow you to ride DATA and Triangle Transit buses to get to the airport; visit http://tripplanner.gotriangle.org/tripplanner/ to find the right route.

I just ordered a bike permit. Can you mail it to me?
Yes. Send a request to tranpark@duke.edu and provide us with your mailing address.